DO NOT USE THIS COMPANY! I brought a shampoo and conditioner on the 30th November 2019. Was waiting for my items, as I was desperately running low on my products. I emailed twice to try and understand why it wasn't taking to long to receive my items. I was first told it was a delivery issue and the second was told my items would be with me by the end of the week. It got to December 17th and my items still hasn't arrived. So again I emailed the company and asked to cancel and they advised they would refund me. Then on the 5th of January 2020 I got an email from the company confirming my items had been shipped?! I them called them twice, no answer and emailed saying I wanted to raise a complaint. As I cancelled my items and should have been refunded. Checked my card no refund was given. I was told I would be emailed once the issue was resolved and never was. Then I was told I was refunded, but it was never received. Twice I emailed about my refund and was fobbed off, told it had been processed and would reach me within 3-10 working days. So then, I went to my bank and asked them to raise a dispute and I have finally got my refund. The company's communicarion was shocking, full of lies. If anybody else has had similar issues, get a dispute raised with your bank! I am hoping this company gets shut down by Trading Standards. They have no care for their customers and no conscious.