Ordered Olaplex 2 weeks ago, no goods, no replies to phone calls or their online chat, blocked from leaving comments on their Facebook posts and Facebook messenger. Email was only answered after I started to use the Resolver website to help. I've used them in the past, but not in the last year and it seems they are now to be avoided at all cost. Their excuse to me is that they are only a small family run business! I dont care how small you are, nobody should treat their customers this way. If they cant fulfill orders or process refunds in a timely manner, then cease trading please.... Reported the, to Trading Standards