Shocking service. Would avoid ordering from Gooseberry Shop. Four months since placing order and am still waiting for refund after products have not arrived. Ordered product end November that was not available anywhere else so was very happy I had found it and ordered 3 of the same product totaling £48. However product did not arrive and on chasing regularly kept being advised there were some delays and it should be with me within the next week. By the beginning of February I decided I had waited long enough and asked for a refund and was advised it would be processed. It is now end March and still no sign of the refund - email responses either say 'sorry to hear this will chase up' or 'refunds take anywhere between 3-10 business days to appear in your account. I hope this helps' with a smiley face! The phone is never answered and gives the option of leaving a message but no-one ever responds.