Absolutely disgraceful. I placed an order 11th May for three items. Heard nothing for weeks. after several emails asking for an update they finally contact saying due to COVID-19 things are taking longer. I give it a few more weeks then ask for a refund as was getting desperate. Was told 3-10 working days. That passed and no refunds. Emailed several times after and now getting anxious as felt like it wasn’t a legit company. Told them I’m thinking of taking legal action and then I get a call From what seemed a nice lady who blamed her colleague. Says goods was now back in stock so we agreed she would send it express post and would give me a free gift as I had been treated badly. So the express delivery happened a week later!! But only 2 out of 3 items arrived. Oh and no freebies. I tried to ring the number of the lady that rang me. And guess what. Doesn’t exist! I’ve demanded a refund everyday since and guess what. We are now on the 12th working day since an email stating it had been processed. I’m now going to contact my bank as looking at most of the reviews for this company it looks like so many people are having the same experience. In this very difficult time we are all going through i feel it is very sad that hard working people should be treated in this way. Being a member of the NHS nursing staff and having to wear ppe having your hair feel rubbish is bad enough but would have helped if I’d had the products I’d ordered over two months ago.