We ordered from Gorilla Racking a couple of eyars ago, and received excellent service. This time we decided to go back to them again. We placed the order but heard nothing for 3 days. Ringing and emailing didnt produce any results. We had though they had closed down, so raised a Paypal claim. We immediately received an email saying the products had been hipped and would be received the next day, with claims they ahd never received our emails. Nothing arrived the following day, and so we emailed again, and still no reply from them. The product then arrived 4 days later, no tracking number, still showing as processing on their site. No apology and no communication. Very poor service. It appears the owner was on holiday, but should have communicated there would eb a delivery delay on the website. Also, the only communication we received was a single brief and short email once we had raised a Paypal chargeback, then, nothing. Would probably avoid as they seem to have gone down in service over the past 2 years.