Paid for a “certified” refurbished iPhone X as a present for my daughter at Christmas. When I turned it on all it did was crash, every 30-60 seconds, no one checked that device!! I wanted a refund straight away because I knew no one was checking their phones. Then I was told I couldn’t have a refund because I was outside the returns period of 30 days, Christmas!! So I upgraded to an X with more memory, at first it seemed like it was good my daughter was happy. Until she tried to type and send messages! The touch screen was damaged on the right hand side so you could use individual letters and the send button was placed right in the middle of it so messages wouldn't send. I've asked for my money back, and so far they have said no, we can replace or fix the one I've sent back. I don't trust the sellers so I'm pushing for my money back. They are not checking their phones.