Sold my phone to them in end of August, didn’t hear anything for 2 weeks is emailed to ask what was happening was informed they had lost it! Asked me for details about it as they thought they found it and then email to say the techs had it, then emailed again as I had heard nothing only to hear they lost it again? Was not best please by this and asked for the complaints was told not to worry as they have it and the techs have it. This was Thursday last week and I am yet to hear anything back again! Never again will I use this company, always sell my old mobile phones through the recycling websites this one had good reviews so I tried it but have been let down and still yet to hear where my phone is!