Sent off my iPhone XS Max over two weeks ago and still awaiting payment. Was originally quoted £400 and then received an email stating they had taken money off due to the battery not working. This is completely untrue as the battery health had been tested prior to being sent off. Either way I still haven’t received a payment despite me sending numerous emails. I’m starting to feel scammed. It was an excellent condition phone I sent off and could have sold it myself with a lot less hassle and probably for a lot more money. My advice would be to not go through this company if you want to sell your phone I know I wish I didn’t. Still no payment over two weeks later don’t believe the ‘same day payment’ it’s balls.