We ordered six rolls of wallpaper for our kitchen and loved it. On the day it was being installed (by a professional) he was half way done when he noticed that the same exact print came from 2 different batches. The result was that the colors were not identical. We were extremely disappointed and annoyed. Did you know that you have to look at the specific batch numbers even though you order 1 pattern? I did not. The ONLY redeeming factor out of this silly debacle was my interaction with Anna Maria. She listened, validated my feelings (of annoyance and frustration), and solved our problem as quickly as she could. Look, mistakes happen. Its how they are handled that make all the difference in the world - and she made that difference. One star off for sending me 2 batches - 4 stars for fixing the problem and being a wonderful human being.