Lack of joined up thinking and customer care at Graham and Brown Wallpaper was vey disappointing for an expensive product range. In addition to wallpaper, I ordered two test pots of paints in the same colour and different finishes, one gloss and one eggshell. The emailed order confirmation was for two pots of emulsion because that is the only finish that they have sample pots for. So I emailed back and asked for one sample pot and one refund. However, they sent two sample pots of the same colour and same finish. Their web site says paint samples can not be returned. Unsatisfactory buying from G&B wallpaper.