I ordered three 34” seat height bar chairs. I called customer service beforehand to make sure they actually had stools that height and that they were in stock. I was assured that they did and so I ordered them. The three stools weee all counter height not bar height. When I spoke to customer service they could not explain the problem. At the time I was pleased to hear they would pick them up for return. Otherwise I’m not sure how I would have arranged for the return given the size of the boxes. That was Thursday and I was told they would be picked up on the next day. The boxes were to be left outside. I was away and unable to verify pick up. On Sunday a neighbor called to question why they were out front. I was assured they would be picked up Monday, Labor Day, or Tuesday at the latest. I called on Tuesday to be advised they would be picked yap midday. Again, no pickup. Yet another person advised that I could call UPS myself! I was then told UPS has 5 days to pick up return packages. She said most people just bring the packages in and out daily waiting for the pickup- not something I can do at a distance. I am now waiting to see if they are picked up before “Fridays the latest”. I got no response to who is responsible if they are stolen in the meantime. I have been a customer for a number of years but I will not be a customer again. Last note- they gave me a 25. Gift certificate for my troubles!