We were very disappointed with our day out to Grandpa Greene's. So that we don't appear to be people who complain just for the sake of complaining I would like to include the positive which is the location but please be aware you are near deep water with a canal and close by is a railway line. The negatives: 1. The staff. They were mainly young people with no obvious seniority in place. The person in charge clearly was not the owner. When we complained for the reasons below we were offered a free ice cream! 2. The queueing system resembled a theme park and was disorganised. We were told to wait and nobody came back to us. After asking we were seated in what I can only describe as being like in a dog kennels. Constant barking from dogs, poor things, who were clearly not happy in this confined space full of activity. 3. The sub-standard food arrived. Sausage with skins that you could not chew. Bread buns that broke up and let the contents fall out. 4. The drinks arrived AFTER we had eaten what we could of the sandwiches. We were told "this is our policy". How do you eat sausage sandwiches of dry bread with tough skins without a drink? 5. The dogs barking and the poor food meant a quick exit. "Let's get an ice cream and just go" we thought. Then..... guess what? 6. We were told we had to join another queue similar to being in a theme park. The young man was adamant we could not be served and we called for the manager to complain. Another young girl arrived and offered us a free ice cream. She was full of excuses about how busy they were and her attitude certainly did not help. 7. After waiting for the ice creams to be made by one slowly working employee we finally exited Grandpa Greene's never to return. 8. There was one surprise left for us. The ice cream was synthetic and not the lovely fresh ice cream which we often find sold now where you just have to have another. We just felt completely let down and had wasted a day out and a lot of money in the process. We shall never return to this place.