Cannot get a response from a complaint made 2 weeks ago even after chasing. I bought my sister an afternoon tea voucher for her birthday and she booked online to attend. When we arrived we were greeted nicely and sat down and I mentioned that I am vegetarian so if they could just do cheese or cheese and cucumber sandwiches that would be great, unfortunately the waitress said that they cannot make any amendments because all of the sandwiches are made for afternoon tea's in the morning (why?!). I then proceeded to ask how we were supposed to let them know then as it was not on the terms and conditions of the voucher and she said "usually people just write it in the "comments" box when booking" NO WHERE does this comments box say "Please inform us of dietary requirements/allergies"!! We questioned this and said that it doesn't say that anywhere and they just said we would have to swap sandwiches as my sister wasn't a vegetarian! I was then presented with the afternoon tea with all the meat and Vegetarian sandwiches together. HOW on earth has this matter been overlooked when the council give them their hygiene rating?! What would have happened if I was allergic to something?! The staff members were unwilling to help and this really ruined my sister's birthday treat. When we were asked for feedback from the online booking my sister mentioned this issue and we have both since raised the issue with no response at all despite chasing it. I did not want to go writing a bad review, but as they haven't acknowledged the issue or changed anything I needed to warn other people who may have dietary requirements/allergies that apparently Grandpa Greenes think you have a crystal ball & it's tough luck if you don't!! SO disappointed and £44 wasted as I barely ate anything and was left upset.