Very disappointing booked a dome experience for Christmas festival afternoon tea, we turn up with our 2children who’s surprise it was, to be told it wasn’t available until 12 afternoon, online booking let me book at 11am (no other times available) I even messaged them to let them know how many people it was for etc… apparently I was left a voice mail the night before from the manger about times (never got it) and no email sent, which you think an email would be sent if they wanted to contact you. The manager couldn’t even face me and apologise as she made her waitress talk to me who in November clearly told to me ALL dome reservations in December are afternoon tea regardless of times! Even when I asked her if I book in the morning we’ll still get the Christmas experience which she replied yes! They didn’t even offer me if I’d like to return at 12 which I would if happily done but just to be disregarded about the whole thing made me so angry, especially when people save up money for these experiences and make it apart of their family Christmas time!