Do not use this company!!! Probably the worst customer service I have ever come accros. One they have your order the sales staff simply wont deal with you. I ordered grass on 12th October and agreed a delivery date of 1st November. This was confirmed by e mail and noted on my order. When there was no delivery I was directed sales staff "who advised that the simply couldn't help" to use the web chat service. Then you wait to be connected. The person on web chat advised that my grass was now discontinued and asked me to pick something else. No explanation given for this. Then you are told that you cant speak to someone to re arrange delivery as they only provide a call back service. They hope to call you back within a day. At that point I asked them to e mail me. E mail came the following day asking for an additional £ 343 my orig orig order was for £938 . When you respond you get a bounce back e mail saying they hope to respond within one day. Sooo frustrating . Tried web chat but they just advise you to wait on a call back. After 3 days I got my call back and cancelled my order as the would not budge on the additional cost and would not offer any form of compensation for the time wasted. Luckily I paid by c card so I know I will get my refund. I then ordered with a different company and got a better quality product delivered within 24 hours and at a lower cost. I should have read the reviews before buying