BEWARE! SCAMMERS! Took delivery of a grass order recently. We paid for professional fitters to fit and when they rolled out the grass it had a dark line/damage right through the middle, which was confirmed by Grass Direct as a manufacturing fault. Having asked for this to be replaced ASAP, we were informed the product was not available and they were unable to give a timeframe when it would be next available. As a result, a refund was requested…..Grass Direct “customer service” team confidently informed me that they would only refund 50% of the value!!!! Also, the expectation that the customer should pay a collection fee. Not entirely sure how their problem of manufacturing and sending a faulty product has turned into costing me 50% of my order? Not sure their advertised 3 year warranty means anything either! We haven’t even fitted the grass and they are refusing to have it back…..DUE TO A FAULT! So if you are looking for a company who are happy to supply grass with damage (during the manufacturing process) and refuse to abide by the law, this is definitely the place to go! STAY WELL CLEAR! Never experienced a company and supposed customer service department like it.