Grasslands turf provided a prompt and efficient service though we were let down by the delivery contractor. The driver was only 18 and a novice driver in his dad's new van who refused to bring the delivery of a pallet of turf to the property which is accessed along a private driveway. A more experienced driver would have had the confidence to drop it at the property. I offered to drive the van up for him but he had to ring his Dad to obtain approval which was refused. This resulted in a lot of inconvenience to us, involving several trips with a heavy wheelbarrow and having to borrow a friend's trailer. The turf was left in a public place overnight which was a worry as it could have been stolen. My advice to the delivery contractor is make sure the driver knows what the load is and ensure they have appropriate work wear/overalls and cloths to wipe dirty hands on wor. Turf is muddy stuff and the driver was clearly not keen to get his clothes or trainers dirty. Not the best customer experience.