1. The driver, (who was a lovely, helpful guy) turned up on his own. He was unable to move the 1 tonne bags with the equipment provided. I had to help him constantly for about two hours (had i been employed by the company i would have breached several serious health and safety guidelines). 2. Even with two of us (Francis and I, (please don't scapegoat him he was really helpful)), there were several times when the tonne bags almost fell into the middle of the road, blocking an entrance to a nursery school. It was only through Francis' expertise, risking serious injury, this did not happen. 3. One pallet did break and a tonne bag ended up in the middle of the road, i had planned to report it to the police as it effectively blocked the school entrance. In the end, Francis and i had to shovel furiously for 30 minutes to clear the road. Some product was lost in the process. I have taken photos to support this, i eagerly await your response. Alex Thomas