My initial contact with your sales office by phone was a very positive one. They told me they could fulfill my order of bulk bag pebbles and membrane and suggested how they could help with how it was delivered and took payment, I had an e mail that was not a proper invoice of my payment amount but simply said the delivery was pending. A few days later I got another e mail saying that they were not able to meet my order and it had been cancelled without any reference or feed back to me. I phoned the sales office only to be told they were not going to deliver as no suitable vehicle was available! Yet the web site says they can deliver all over the UK. Again I had to check if a refund had been made as no conformation was received on this. A very unprofessional procedure and total lack of consideration to a potential customer as this was to be the first part of a much bigger order. I will never use your company again and have advised my contacts of my poor experience with you.