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Anonymous
Please think twice before using this company. We were very dissatisfied with the service received. There are to many issues to list here. However one major concern was the flue went up through the roof of the house and the hole in the roof was patched up with a piece of green shed felt. This was deemed acceptable and was only appropriately repaired after numerous fraught phone calls. We were quoted a two day job but in total in took a month before the job was completed. Part of the quote was the boiler would be registered with the manufacturer to secure the 10 year warranty. Even though we were verbally told on three occasions and on one occasion via text message that it had been registered the manufacturer. However the manufacturer told us it had not been registered. We had to register it ourselves. When we informed the company of this we were told by the person we spoke with "this is not a priority." Very poor service indeed. The management have very little regard for customer satisfaction particularly when they have been paid.
4 years ago
Great British Heating has a 4.8 average rating from 83 reviews

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Alice, Customer Support

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