It is dishonest and there is a lack of transparency during a time where the world has an opportunity to become more honest and sincere. I find it distasteful to send me more and more discount offers to my email when clearly this company is not able to fulfil the orders it already has. You're taking people's money based on false information. I've been waiting 3 weeks and still waiting. If you were honest and clarified on your website what is really going on then your customers would be able to make an informed decision on whether to shop with you or elsewhere. Basically our money gets stuck in your system so we cannot shop elsewhere once we have made the payment. You are wasting everyone's time and energy when you could simply be honest and explain the backlog of deliveries stuck because of Brexit and possible slowed by the virus. Why put us through all of these tiresome phone calls, emails etc when you could be honest on your website. Instead you're just making more and more offers to get more and more purchases that you cannot provide. Disappointing, to say the least.
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