very poor unprofessional. I booked Great Britain cars for pick up and collection from Stansted in April for a family funeral. we were on a day trip . Booked online taxi to bring us from airport to funeral and return journey that evening. On arrival, car was late and the company and they said the car had a breakdown and they would send a replacement which they did. I was informed by phone i would have paid this driver and the company would refund me by the end of the day. i emailed and rang the company in afternoon reminding them of pick up for departure and they weren't to be late as we had made the flight that evening. The taxi was over an hr later we barely made our flight and the company still has officially not said sorry for making a sad day more stressful. or provided a refund a month later. despite phone calls and emails and letters to the company. The company are totally unprofessional and unreliable