I applied to GNV for a working holiday visa for the summer season ‘23 back in January, where I signed up for an extra info call. Upon receiving a callback (and due to my own premature excitement and unfortunate lack of research) I decided to go ahead with the application. A few red flags (that I didn’t think of at the time)… they asked for USD not CAN. A worker called and said that her day had just started (a time that lines up with a European Timezone as opposed to vancouver, where they claim to work out of). I also (due to transaction limits) couldn’t pay in full, and they suggested two payments. Don’t get me wrong, upon realising that night and doing further research I was kicking myself. Reading further reviews, this is a pattern happening to many people. The Facebook page has little engagement. The website is full of stock images and fake, vague positive reviews. The fine print on the website says that they have an office in Bulgaria, but no listed address. The listed address in Vancouver exists, however they do not have a tenancy there, as I confirmed with another businesses in the building. Upon emailing a few reputable immigration consultants (including the RCIC they claimed to contract to) in the area, no one had heard of the business nor had dealings with them. I contacted GNV a few hours later stating that I was not feeling supported or confident in their ability to provide the service, with no response despite their claims of 24/6 support. I spent the next few weeks calling, chasing emails, being beat around the bush to try and get in contact with someone. Multiple attempts to contact went ignored. I received one vague information email during this time. My ‘online portal’ which I was supposed to be able to edit info on, was not editable and full of mistakes. When I did finally get in contact (without being passed onto another team member or being told I would receive a callback), I was told that I would have my case passed onto the client liaison team, all communication should continue in email form and I would have a result within 48 hours. Four days later, after accusing them of scamming me, that I was not continuing further with my application and that I wanted a full refund as requested within less than 12 hours of paying, I received a scathing email accompanied with an initial offer of a 250USD refund while still being able to use the service. After a rebuttal, they further offered a refund of 750USD. Do not use this service. And if you have, keep all of your receipts. Use a reputable RCIC that is listed on the CICC Canada website, where GNV is -not- listed as an approved immigration agency.