Hi, 01/02/2021: Contacted them today, as there are quite a few small suppliers going bust lately (last week Simplicity Energy and GNE). I have seen their "Green Monday offer - 10% Free Credit"(domainename/green-monday-terms) when you top up your account on the 27th of Feb they offer 10% of your top-up as free credit. I couldn't see what are the benefits for Green to offer this in terms of marketing. Is it because you have a problem of cash flow? Are they in a bad position financially? I ask the question to the customer service agent on the live chat and here is the answer: "I personally could not advise you of how we benefit from this deal, all I know is that if anything was to happen we are protected by OFGEM and your money will be returned to you if there was an issue". I mean thanks but no thanks, you pride yourself for having a better customer service. When you don't know the answer you ask your supervisor or marketing team or at least you offer it. When requesting this from the agent, no more replies. How weird? I do know the OFGEM protect consumers in case of "ceasing trading". However, my request is to know how healthy your company is financially as I don't want to be stuck in a cease of trading procedure. Really not happy with the customer service(David) at the moment and considering to switch away from them if no clear answer. Green, please, be honest with your customers. I'm happy to revise this review if there is a reasonable answer from you.