I can count on one hand the amount of times I've complained about something in my life and this one is by far the worst experience I've ever had with an energy supplier. I've been with Green.energy for 6 month now and its been a rollercoaster of cluster f***s. My meter readings given at the beginning lost on record, 6 attempts of contact throughout this period. 5 of which weren't put on record or even listened to, On hold for 40 minutes then get to customer number 3 in the waiting line..... then suddenly get hung up on, my bill after a 3 months jumped from 38.00 to 324.00 ( but i must admit i missed the email requiring a meter update) but 1 email, no follow up email or call. Clearly this amount doesn't look right, surely this must have been flagged or noticed by some sane human that would clearly see this is a ridiculous figure for a monthly payment. What a joke. The only saving grace to this whole MESS is the lady I spoke to today who was the only one who gave a damn (Unfortunately I didn't get her name). I hope she ends up running the company in the future, clearly she has a conscience and wellbeing for customers. I have the names of the so called staff that apparently "helped me out" but I'll not stoop to the level I've been treated. I'm still going through this situation as we speak (6 months in) So my advice to anyone considering joining this comedy act, give this rating a thought before you agree to anything. Make sure they take the call serious and listen to you. I'm in £588.00 worth of debt because of this and I'm genuinely terrified and stressed with this not being resolved. I'm not a keyboard warrior at all just a customer of green.energy lost in its system of errors. Thanks for reading