If I could rate no star I would.....awful company everyone stay well away. They increase your direct debits without notifying you! Apparently my bill increases in he summer when don't use the heating.......I cancelled my direct debit as they were attempting to increase dd and supply take the revised amount. Watch on your bills it states you are on the cheapest tariff for both electric and gas, but this is a lie as they changed me once I complained to he Omudsman (for what use they were). This company is the worst utilities company I have ever been with. No customer service or complaints process they just ignore and keep sending threatening notice letters...