Absolutely Terrible. We live in a very small 2 bedroom flat. I work away 2 days a week leaving the house with no heating or electricity on. My husband comes home at 5 and takes a shower and watches telly with the heating on during the winter months. My Son comes to stay once a week for an over night. We have a man cave sort of our building that uses electricity that gets used when my son comes over to play games. My monthly bills have increasingly gone up. I am curl paying 185.00 a month with 435.00 now in arrears and they are now increasing our bills by a further £11. We are seriously being robbed here. We have all new energy efficient appliances. A 4 year old boiler and BV when we first moved in my son and his wife were staying with us and we were with a different provider and paying half what we are now. How can they get away with this?