Absolutely disgusting how I was treated by Vicky the assistant and Tracey the supervisor when I called last week to clarify why it says (go paperless) on my statement when Iam already paperless? Staff very rude, elegant and both will not give me chance to finish my sentences either. I was told by vicky ( I can’t see a point of you ringing us? I don’t know why you calling us in the first place ? There is no need to call us?) I said to her if Iam paperless why it say go paperless? She said it is on all customers statements not just you ? I told her you charged me £33 admin fee what is this for then when Iam paperless? I told her you have time to bill customers but have no time to updated my Records? She argued instead of saying Iam sorry if this caused you inconvenience and you had to call us too? No apology from her either. I asked her to put me to customer service manager but instead she put me to Tracey her supervisor? She was more supportive to vicky rather than apologising to me . I told her I need to share my bad experience with others so send me a form to give feedback, she replied we don’t have forms you need to do it on line. At this stage I told her I need to put a complaint about both of being unhelpful and rude . Told her to send me the name and email address of the customer service manager so I address my complaint to them directly. She refused to do so instead, she emailed me to say the billing manager mr McQuade tried to contact you but could not reach you ? And he will call you on Monday 15th April to speak with you? Unbelievable that her and him arranging for me to be called? Why he is calling me now when he has not received my complaint yet? Very strange behaviour as why you already informing the billing manager ( surely she worried and to cover herself) when I have not yet written my complaint ?? I was very upset and unhappy with these two staff of Greenbelt the way they spoke to me and how Tracey escalated that I want to complian when I had no chance yet to write my complaint. Which is very wrong to do so. Message for chris customer service manager: It is very sad to say both of your staff failed to provide basic customer service and it is totally wrong that Tracey had approached her billing manager asking him to give me a call 4 times on that afternoon before receiving my complaint first. In addition to above it was shocking that Mr McQuade was trying to call me when he has not received my complaint yet? Very unprofessional behaviour to do so Mr? Do you think I will reply to that ? Because I already wasted 30min of my time speaking to both of your unpleasant staff and I would rather not to waste any more time speaking to you and should it waited to receive my complaint first. Chris as customer manager you need to train both of them how to give good customer service to clients and inform McQuade not to jump into conclusions before receiving any complaints first? Is it because he want to protect your staff as priority to your customers??