Not happy, ordered a Pergola from Greenfingers, when I asked for delivery updates and tracking information they referred me direct to the manufacturer. 2 weeks later I checked with the manufacturer for an update on estimated delivery, only to be told that Greenfingers didn't send the order over until a week after I made the purchase online (basically they sent the order over on the day I emailed them to ask for tracking information), so consequently this delayed the delivery date by a further week. No apology or indeed an admission of wrong doing by Greenfingers. I requested a refund and they have told me they have processed and that it can take up to 5 working days to show in my bank, and the email also says 'Should the credit not have been received we request in the first instance to check all accounts you maintain before contacting your Bank' what on earth does that mean? You only have the one set of bank details, where else could you possibly send it. I hope I'm not going to have to chase them on the refund also!!!