In September 2023 I was encouraged to take out a 3 year sevice plan as I was told this would save me money due to probable price rises in the future the plan was due to commence in August 2024. Due to unexpected circumstances I have had to give up my van. I approached Greetrees for a refund but was told their policy is not to give refunds. As a long term customer who has spent thousands of pounds with them including 3 caravans I can't believe their customer service/ loyalty especially as nothing was explained to me at the time they just took my payment as an 80 year pensioner I can ill afford to lose that money, totally disappointed in their response.