We hired ‘Herbie’ the Transporter for a long weekend (£389 FYI) and Greentrees turned out to be a complete shambles. When they gave us the handover and told us how all the things in Herbie work, they missed out some crucial things and also just made stuff up in other cases. The most frustrating thing was the heating in the van - we were told it was electric or gas powered (your choice), it wasn’t. It was purely gas. The electric ‘heating’ was just a fan but no heat. Once we’d figured out that it had to be gas-powered, we still couldn’t feel any heat. After digging around I discovered that the heating pipe had come away, so I had to fix that myself. We now had heat, at least - but the van smelled of gas and there was clearly a gas leak, so I had to switch the heating off. 3 freezing nights in that van and not much sleep. We left a long list of complaints and, two weeks later, we've had no apology or explanation. I hope they haven't sent anyone else out in that deathtrap ☠️