[Atit] my credit of group on [Maiko P] Thank you for contacting Groupon. My name is Maiko P. [Atit] Hi [Atit] I have loged in after few months and I had credit with group on but now I cant see it on the website. [Maiko P] Good morning. [Atit] Good Morning [Atit] hello [Maiko P] I'm sorry for any trouble with your Groupon credit. [Maiko P] No worries, let me check this for you. [Atit] please [Maiko P] No problem. [Maiko P] First, can you please confirm if you are the account holder? If so, please provide your full name, first line of address and postal code that is updated in our records to ensure we are complying with data protection. [Atit] Atit Patel, 11 Draper Close, RM204BL [Atit] Is this alright? [Atit] Hi Maniko !!! [Maiko P] Sorry for the long wait. [Maiko P] Thank you for sending across the requested information. [Maiko P] Can you please confirm if you are the account holder? [Atit] yes of course I gave you info aswell [Maiko P] Thank you for all the information. [Maiko P] Upon checking your Groupon account, I can see that all your Groupon credits are all expired. [Atit] how come it has expired? [Atit] I was told last time I can use it anytime. [Maiko P] The credit is available for 12 months. [Atit] I paid by card and there is no right to cancel the credit without using it. [Atit] well this is not fair. I paid my hard earned money and group on cancelled it. Its completely unfair. [Maiko P] Here's the copy of your Groupon credits. [Atit] please ask your manager and give my credit back. [Maiko P] £14.00 £14.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £26.00 £26.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £69.00 £3.04 - REWARD EXPIRED 04.07.2013 - 04.07.2014 [Atit] yes that detail I can see on website but please ask the manager to give me remaining credit back. [Atit] please. [Atit] it was hard earned money. [Maiko P] We know this is disappointing, and we sincerely apologize for letting you down. [Atit] I bought around 26pound worth of goods. but I should have remaining credit of approx. 43pounds. [Atit] group on doesn't have right to eat unspent money just like that. [Atit] Or can I talk to your Manager? [Atit] please [Atit] Hello Maniko [Maiko P] I understand this situation must be very frustrating for you. [Maiko P] Please bear with me while I look into this further. [Atit] Please, Thank you very much [Maiko P] No problem. [Atit] hello [Atit] Hello Maniko and after this chat bloody customer service person disconnected the chat Very Very Disgusting Customer Service Person Maniko P. of Group on And my 43Pound unspent I lost with Group On