I requested consideration to refund my Groupon tickets to a theme park. The person on the chat line refused to allow me to escalate the request as I wanted to discuss it with someone who has higher authority. Shortly after I was told to private message Groupon about my situation. I did and shortly after that I was told the fine print says no refunds. NO KIDDING - thats why I wanted to escalate to someone that has higher authority and consider some extenuating circumstances. Also. since yesterday, I have received two emails from the chat line representative promoting Groupon and how good it is - really! This is "Rubbing salt in the wound". The final blow is I was looking to give the tickets to someone but the fine print says its not transferrable. It amazes me they will not consider anything to soften the blow, especially considering they have not have to spend any money to facilitate my tickets. If not a refund, a credit, dates extension, etc... would show consideration and commitment to their customers. TREAD SOFTLY WITH GROUPON, NOT VERY FLEXIBLE WITH CUSTOMERS!