Clearly quoted in an email at point of order confirmation that an email would be sent when dispatched. Twice this didn't happen. They then quote that they don't do it yet its in writing. If I had known both times I would have been at home to receive the delivery. First time I had to go and collect myself. Second time the carrier left delivery out in the rain. They will only investigate if it happens again with the carrier. Assumptions are that I will never get a reason for the non sending of email or the conversion with the carrier. They also quote that they will reply within 24 hours, so 66 hours is way above stated.