I recently ordered a Groupon Product for the first time having purchased several local coupons in the past. Upon receipt of the package, I found that the item was not in the box it was shipped in. There was no tampering with the packaging, it looked like a simple mis-shipment. Not worrying, I sent and email and requested that the item be reshipped, so that I could receive what I ordered and paid for. The return email informed me that my claim would be escalated and that I would receive a response within 72 hours. I did not. I then utilized Groupon's Chat Support and was told by their Customer Service Team that they could not provide me a reship utilizing chat. I asked for more information, and was told that the customer service team could not help me from that contact medium. I then called and spoke to an agent that assured me that he would escalate my concern and that again, I would receive and email detailing any solutions they could present within the next 72 hours. Incredibly, I received a promotional email 5 minutes after my phone call that called out the item that I had purchased as a great buy. Again, I was not concerned, because if Groupon was advertising the item in question, they must have it in stock, and a reshipment should not be an issue. The next day I received an email stating they could not authorize a reshipment due to "limited product availability". I called attention to the email that stated that this was a "key product" of their most recent promotion and that all I wanted was that product. The return email stated they could not help me and that they would be refunding my order and removing it from my account. Additionally, the refund would not be processed immediately, but could take up to 10 Days to process. This time frame would not allow me to re-order the product before the promotion was finished. I did not ask for a refund, and I wanted to keep the order active for my records. I am absolutely astounded that at every turn, I was met with can'ts, cannots, won'ts and will not's but such a massive company. The only thing I was concerned with was receiving a product that I had paid for. Not only was the item in stock, but it was a part of multiple promotions that were taking place during my customer service issue. This leads me to believe that Groupon does not care about their customers, only their potential customers and does not stand behind their promotions, customer service team or products. I am at a complete loss and unless someone is able to contact me and rectify the issue, they have lost a good, profitable and active customer for life.