Groupon is a vile company. They do not have a secure website. I have had my account hacked twice with them and money stolen off my credit cards. Trying to get this company to realize what happened is a nightmare and they take no responsibility when it's their website that was hacked. Its next to impossible to get your money back. The latest flub with them is they charged me for 2 groupons. Again their fault. There is no customer service number, you have to do live chat or request that someone call you back w/in 30-60 min. I did both. Chat just flat out told me no, sorry, outside of the 3 day window, even when I explained, why would I check my account to see if you charged me twice???? I would only go on when I needed to print out my voucher......Hello! so, I then requested a callback. A dumb woman called me back only to make excuse after excuse as to why groupon is wonderful and they are very secure and the best online merchant and everyone want to be them. ummm, no! so, she wouldn't issue my refund either. I then escalated to a manager and she told me that's fine but, her manager wont give me a refund either because it's out of the 3 day period. This was THEIR fault and they treat you as the criminal. So, I insisted on talking to the manager. I waited 10 minutes and finally hung up. The mgr called me back a few minutes later only to be very threatening and volatile on the phone with me. He (Trevor) started off with a horrible attitude and when I tried to explain my issue and that it was their mistake, he started talking over me and yelling at me and saying it was my fault that it happened, not theirs. When he started yelling at me, I just hung up on him. I have never in my life experienced customer service like this and never ever have I been yelled at by a manager that I've escalated my issue to. This trevor guy should be fired. But, it's groupon and considering the company that it is, they probably promote that behavior. Never will I do business with them again!