I was very happy to find groupon, brilliant looking products for a great price... haha. I’ve just moved into my first apartment and ordered a bed, TV stand and Sofa from groupon. First comes the bed The partner and I go to unpack and built it, open the box to find the back wood of the head board split... we think okey it’s on the back, that’s livable. We take out the rest to find holes on the fabric of the other pieces as well as marks on the corners where it looks like it’s been dragged on the warehouse floor. Not happy but we continue as we discussing if we should return or not. We put the side parts in place, then notice it’s not straight st all The thick metal side pieces of the bed frame or bent. I’d go as far to say that it was twisted. So we weren’t able to put the bed together. We contacted the merchant via email and got a response back fairly quickly, around 11pm the next evening. (Slightly odd hour though) They asked for photographic proof, offered their apologies, telling us they take damage very seriously and this is a rare issue. Oh really? A few days later my TV stand arrives Chipped, scuffed, holes on the instruction manual, split back board (again) but worst of all no screws.... again I’m not able to put the product I ordered together. we got delivered two packs of wooden rods instead of 1 rods and 1 screw pack. As the delivery came early in the morning, we contacted the merchant imminently via Live chat. Telling them about the damage but most importantly the missing screws. They looked into it and came back with two options, 19 Groupon Credits or a Return and Full Refund. I asked if I could just have the screws that they forgot to include but they “don’t do that” “19 pounds should be enough to go get screws from your local retailer” Which I pointed out to him he wasn’t offering me £19, he offered me 19 Groupon Credits. Very deceiving. I said I’d accept a £19 refund to go and but them (knowing they wouldn’t) but of course it’s their company credits not pounds. 😏 Credits wouldn’t work for me as I don’t want to use their their company again! it’s damaged and I’d have to pay more because of their mistake that they “don’t” fix? Even if groupon did sell screws, I’d have to wait for them to be delivered and I’m not about to order screws from groupon after the experience I’ve just had, they'd probably arrive broken like their furniture. Also worth noting he didn’t care much about the damage of the product. So we won’t an email with photos of proof, and now we wait. Although I’ve been pleased with the fairly speedy responses from their live chat operatives, I’ve not been pleased with what they are able to offer or after I’ve sent information through, I’m not getting correspondence or updates afterwards. No response after I’ve requested a refund... I’m still waiting on the sofa which is arriving tomorrow morning between 7-10 as they called up to let me know today. Which is fine, I’m happy they let me know. I do wish they’d give a specific delivery date when ordering though, as it’s furnature and can’t exactly be left behind he wheely bins. I think the company takes bad care of their products in general it seems, as all the ones I’ve received have been damaged and I see here a lot of complaints and even allegations that they sell faulty returns. Intentional or not I think they need to own that a large number of the products are faulty and it’s not a “rare” issue. Now I have to wait for the refund to be investigated, accepted and processed before I can get my money back and order a new bed, tv stand and most likely, sofa too. I took a risk that I thought was worth it and I’ve found it really wasn’t. I wouldn’t recommend it to people but if they wanted to try there is always the refund, just takes a lot of time. Looking forward to see how they are going to handle all this