t must have been lucky? the last time I "trusted " them was more than 12 months ago, at that time they DID have a PHONE NUMBER and AN E/mail address. Even at a that time they were not easy to communicate with , not by either of those methods, albeit my patience eventually paid off. That said I never felt they were interested in whatever my problem was ? a couple of times I had some satisfaction, the problem was the other 7 or 8. problems were never acknowledged or dealt with ! The final straw was an item I bought for myself and some friends which they continue to offer today ! AVOID AS A TOTAL CON, " tyre pressure valve caps with 2 LED indicators " now displaying CODE : : WISH 20 .... These are totally ineffective waste of money . I was lucky as I did not go for any so called BIG TICKET items so any product failures were annoying although not any strain on my bank balance ! Bottom line, AVOID GROUPON COMPLETELY, ESPECIALLY NOW THAT THEY NO LONGER USE ANY FORM OF CUSTOMER COMMUNICATION , WAS NOT MUCH GOOD IN THE PAST WHEN THEY DID COMMUNICATE WITH THEIR VICTIMS, NOW THEY CLEARLY COULD NOT CARE LESS , HOPEFULLY WHEN ENOUGH PEOPLE STOP YSING THEM, THEY WILLL SIMLY SHRIVEL TO A PILE OF MUD AND BILE, WHICH US EXACTLY WHAT THEY ARE.....