I ordered a gift for a friend for her birthday and after 10 days it hadn't shown up. I contacted Groupon asking where things went wrong so I could follow up with the right person and after being on hold for 30 minutes I was told that they would look into it and get back to me. I never heard from them again and when I called back five days later they had no record of me calling in the first place. They charged me the day the sale took place too which they are not supposed to do. There are much beter places to shop, with less loopholes and better customer service!