I just want to start out by saying that I have purchased many items and event tickets from Groupon over the years and I have had problems with a few things here and there, but I understand things happen so I haven't complained. However, what happened to me this past Thursday and the way I was treated is NOT ok and your company should be concerned about who is representing you to your loyal customers. I purchased 2 tickets to The Beatles Love show, in Vegas, for Thursday night for my mother and her friend. I saw that the tickets were non-transferable so I made sure to have the name and spelling of her friend so I could add that to the tickets. When I went to make the purchase, I selected 2 tickets and noticed there wasn't a spot to add names for the vouchers. I triple checked to make sure I wasn't missing something but still did not see a place for this information. I made the mistake of trusting that I must be able to add them after the sale. That was not the case. I noticed I received 2 vouchers where my name was automatically added and that it stated my name had to be on the ID to pick both of them up at the box office. I tried contacting Groupon within a minute of the sale and was finally able to get someone through live chat less than 5 minutes after the purchase. This person informed me that there was nothing he could do because they were non-transferable and non-refundable. He also informed me that even if he escalated the situation, I would get the same answer and that I wouldn't receive a call from anyone for 24-48 hours! My next tactic was to try the box office since you cannot even reach anyone by phone at your company. The woman at the box office was VERY nice, sympathetic and helpful even though the problem wasn't hers to solve at all. There was nothing she could do but she tried everything she could with me for about 30 minutes and sincerely apologized every time she came back on the line to say her idea didn't work out. There was nothing she could do but she tried and she was so nice about it with me. That is exactly how customer service should be. After trying with her, I tried Groupon again and this time, I requested a phone call online. Yes, this is how Grouon conducts their customer service business. Someone called me about 30 minutes later but she was not understanding my problem because she wasn't truly listening to me and that was very frustrating. She put me on hold for about 10 minutes and when she came back, she started to tell me how to purchase a Groupon. I was dumbfounded considering I had already spent 10 minutes explaining to her that I had already made the purchase and needed assistance with it. I asked to speak to a supervisor and was placed on hold for another 20 minutes before a very rude man picked up the phone. This is where things got even worse when they should get better. This man has no business being in customer service and I only wish he had provided his name. He refused to let me speak and just kept repeating the policy in the fine print. I was trying to explain that the problem was in the purchasing process but he told me this Groupon was not allowed to be purchased as a gift and I should have realized that. I asked if he was telling me that I was out $158.87 and if he was really not going to try and help me at all and his response was "yeah, I guess that is what i'm saying. I'm not willing to do anything because that is our policy. If you want to talk to someone else, you can request another call on the site" and HUNG UP on me! I have never experienced anything like that in customer service. They ought to be ashamed. I understand company policies but I also understand good business practice and this entire transaction, from start to finish, was not good business practice. It is not my fault that their system didn't ask for names on these vouchers and just automatically added mine. Nowhere on the Groupon, anywhere, does it state that these tickets cannot be purchased as a gift and if I am able to purchase multiple tickets, why would there not be a place to add names, especially if they refuse to assist you after the purchase? I work for a group travel company and have purchased event tickets for multiple people numerous times and through numerous companies. Each and every other company does not even allow you to finish the sale without physically typing in a name for each voucher, when they are non-transferable. Even the woman at the box office used the excuse that the tickets are like a plane ticket! You cannot purchase a plane ticket, or any other non-transferable ticket, without prompting the customer for names to show on the front. Also, even airlines will allow you to change the names on your plane ticket. Groupon just added my name automatically and then basically told me I was out $158.87 without so much as an apology. Of the 3 people I spoke with at Groupon, not one of them even said they were sorry this happened. They made the decision not to assist me in any way, even though they were fully capable of making things right or, at the very least, offering some sort of credit to my account. I am appalled at the way this was handled and the way I was treated and you can be sure I will never purchase another thing from Groupon.