Near Impossible to Get Support or Management: I have had several issues. I have written to the executives in past and have received NOTHING in return regarding my concerns of the ethics of some of their associated merchants. Company now offers support by website chat. However, when I had an order "hang" in a "processing" state, the person could do nothing. I used a coupon on the order which was limit 1. I also used PayPal, but the Groupon site errored when attempting to link to PayPal. The order was then hung in "processing" They could cancel the order but not reissue my ability to use the coupon. They could not place the order for me. They could not update the billing information. They could do...NOTHING. The next day (order now in a failed - resubmit credit card state) when connecting by chat they also could not find where I could click to update the CC info. In the end they"made a one time exception" for their own error. Telling me that is belittling. I sent an email asking for a manager to call...the rep calling me back was n not a manager and took over 25 minutes of haggling with me -- wanting to know the issue - when I told them it was a personnel issue. Eventually they transferred me only to have me wait indefinitely...I eventually hung up and sent another phone request.