Abysmal. Tried to buy tickets for Fusion festival for my 10 year old daughter. The ticket said Little mix on it I didn't realise two nights were advertised on same ticket. Ended up with two tickets for wrong day. Customer services were atrocious. Starting with the operative on the premium call line pretending not to hear me so she could terminate the call. 5 live chats who each time said somebody would e mail me. Nobody did. All I wanted to do was pay the additional money and exchange for the tickets I wanted. The fine print would not allow it and the whole company seems devoid of any human desion making. My 10 year old does not understand that because of the fine print says she cant go. She didn't really want to go and see Dizzy Rascal either as suggested by the live chat operative who didn't really get the issue. This whole fiasco has taken up a day of my life cost me £60 and I still have a devastated 10 year old. Please take my advice and avoid.