Awful, awful, awful! Never again will I place an order thru Groupon and will tell everyone I know that their cust. serv. is NON-EXISTENT! Have gone thru the site a million times which is circular in trying to return an item - even tho' it says the item allows for free returns within 14 days. The men's tennis shoes I ordered are solid black, not greyish at all - and came in the wierdest packaging from CHINA - couldn't read almost any of the label!! Probably forced-labor produced. I hate them, but have tried for an hour to initiate the return process. GOOD LUCK trying to get a hold of customer service - when I finally found the number (elsewhere than on their website) the recording said "we're only doing online cust. support now"... but I followed their directions and still can't find a way to even email customer service. HORRIBLE, HORRIBLE. Never again! I'm giving the shoes away to a person in need and will never buy from Groupon AGAIN!