MARIE TORRES: Issue: Groupon Goods Return Policy Order#: 1334281303 Deal concerned: gg-cm-professional-strength-hair-supplement-for-women Line Item UUID: aa2282f6-6586-11ea-a8cd-0025909807da Country Code: US Hi I need this to be escalated to a manager due to the customer service representative not complying. Yesterday, 18March2020, I received two bottles of this Bosley product and both have a manufacturing date of July 2018 (see attached photos). According to good manufacturing practices in the US, supplements of this kind lose potency after 2 years which means the expiry is in in July 2020. There are 60 capsules in each bottle with the instructions to take 1 per day. This means if I started taking 1 per day yesterday, then I will be taking the pills from the 2nd bottle well into July 2020. Today I was told by customer service representative named Naledi M. that she will not send me a replacement bottle due to the group on policy of no refunds for this type of product. I read the policy and it also states that if the product is defective, then it can be returned or replaced. I consider this to be defective because you can't sell a drug product that is going to be utilized (taken orally) if it is going to be expired during usage. The first bottle will just make it by the expiry date if taken as directed starting yesterday but the 2nd bottle will not. This does not look good for you company do please let me know when you can send me a replacement for one bottle. thanks Dalia M: Hi MARIE, thank you for contacting Groupon Customer Support. MARIE TORRES: i sent a photo already through email MARIE TORRES: i need this ecalated to management MARIE TORRES: this is a safety issue MARIE TORRES: the vendor also needs to stop sending this lot Dalia M: let me transfer your chat to a supervisor Dalia M: stay in the chat please Dalia M: Thanks for contacting Groupon. Have a great day! MARIE TORRES: ok Nomfundo M: I'm going to do everything I can to help address your issue as soon as possible. MARIE TORRES: ok Nomfundo M: I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. MARIE TORRES: ok MARIE TORRES: I am concerned as the 2nd bottle will be expiring during usage and that is not GMP MARIE TORRES: this lot should not b sold at this time MARIE TORRES: i sent photos through email Nomfundo M: We won't be able to accept a return or exchange in this case. Nomfundo M: Books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. MARIE TORRES: that is the robotic response i expected MARIE TORRES: you just lost a customer