Very poor customer service. While I appreciate it is a very difficult time at the moment groupon would fair better actually dealing with peoples problems rather than ignoring/postponing/dismissing them. Item was supposed to arrive 8 days ago, it has been at my local Hermes (urgh) depot since that day. I assume it’s been stolen seeing as it’s toilet paper. Despite numerous emails groupon will not contact my local depot to find out what the issue is and now they are ignoring me so I can’t get a refund. Hopefully enough of these negative reviews left in various places on the internet may actually get them to do something. Having used groupon for many years they will only be a last resort for me now, at least amazon are helpful.