Groupon’s present stance regarding refunds is deceitful and insulting, being little short of embezzlement. The company has lost my trust. I had a Groupon Getaway deal with a 3-day cancellation clause entitling me to a full refund. Fifteen days before I was due to visit the hotel, I contacted Groupon using their on-line chat service and cancelled the booking, with a request for a refund to my credit card. The Groupon representative processed this for me but advised that it may take several days to reach my account. This did not seem too unreasonable, but after 13 days I was getting anxious as no refund had materialised. I had to start afresh with a new on-line chat to find out what was happening. My anxiety soon turned to irritation when I was told that the booking had not, in fact, been cancelled. All they were willing to do at this stage was to give me Groupon Credits - they were not issuing any cash refunds anymore because they needed to "protect the merchants during 'these difficult times' because many are loyal small local businesses". What?!! How about looking after the interests of your loyal customers? {Sorry mate, you can’t have your money back – we’ll hang onto it so that you can exchange it for some tat off our website instead}.