I honestly expected so much more from groupon. I have been using this site for years with no issues. I have made returns in the past agian with no issue. However, i made a purchase on groupon goods almost a month ago and have not recieved the item dispite my credit card being charged for the purchase. I reached out for assistance and was given a code to give the merchant that groupon used to locate my order. The code was incorrect. I have tried several times to try so resolve this issue. Today i contacted a customer service provider and they were completely condescending and getting " the correct code " to send to merchant to get this resolved was like pulling teeth. I was repeatedly told that they could not help me further before i pressed the issue and only then was i given a different code. Now it seems i cannot access the merchant to resolve this. Also groupon appears on my statement so maybe im ignorant on how this works, but it seems they are flat out refusing to assist me in getting a refund. I haven't even received so much as an apology. I guess groupon is not above scamming people out of their money as it seems they are just hoping i give up and move on.