Have used this site numerous times and as stated below their customer service are literally useless! a bunch of jobsworths that think they are in control!! For all of those below, please get back in touch with Groupon if they have refused a refund for money - this is actually not allowed under your consumer rights! they HAVE To give you a FULL refund minus the shipping fee to the card the goods were purchased on. They state this as this is what they are told to say by their management! it is wrong and breaches your rights! Do NOT Use this company - you will more than likely find the items cheaper on Ebay and will have a much better service! I too hope this company goes under - they do not deserve ANY customers!