I booked and pre-paid for a trip with Groupon. I have been using Groupon for years. Due to the COVID-19 Pandemic (which was unpredicted) the beaches were closed and we could not take the trip. There is no way to speak to a human at this place, I've tried. The customer service number is automated and cuts you off. I have held multiple chats with people asking for the reservation number because the place we were to stay had NO record of my reservation. Groupon could not provide a reservation number. The condo we were to stay seemed willing to work with me and reschedule our trip if only Groupon could provide a reservation number. After a month, still no reservation number and all Groupon tells me is that we were a no show. No way to work with condo and reschedule, no credit toward another future stay. I don't want a refund, I simply wanted to reschedule and willing to do it at the condo convenience in lieu of mine in order to make the trip. With no record of my stay at all, I can tell you this will be my last Groupon. Customer Service was a joke as all I've gotten for a month now is the runaround. Still no refund and/or no credit received. Pitiful.