Refund, delivery, support handling Ordered trough groupon and could highly advise to stay away from this website. I also made the big error of trusting this site and did not use PayPal. Iordered an item worth 96€. I didn’t hear anything about order being dispatched till I opened a support case 3 weeks later. I was on held up an additional 5 days saying, they are looking into it. Next I was again delayed another 5 days that they had contacted the reseller and I should receive my item within the next 5 days. This didn’t happen again and there was no explanation, further follow ups or transparency in their process. Their solution was not to refund my money, but rather to credit me groupon credit, which I would not use after this experience. They are not willing to actually talk with the reseller or provide me with any estimate dates, what ever the real reason (out of stock, business not operating because of covid19, etc). I also offered to contact the reseller myself, if I don’t mind waiting as long as I know when it could arrive, but received the answers of groupon that they don’t have the resellers contact info, which would be a requirement to become a merchant as displayed on their website. The last email after repeatedly asking the to build a connection some home, I receive an answer with another website where I could find similar items, not addressing the support case, trying to get rid of me. I’ll look into this case further to report groupon to eu regulators and consumer rights for the principal of it and to ensure future fellow eshoppers won’t have to go through this experience stretching out 5 weeks+ with poor case handling and no sign of cooperating to find a suitable solution.